SHIPPING
Free Shipping
For orders shipped in Canada with a minimum purchase of $100 before sales taxes. (Within the 10 Canadian Provinces) Orders being shipped to post office boxes, non major cities or values over $400 may be subject to shipping costs. CUSTOMER WILL BE ADVISED OF THIS SHIPPING COST AND WILL ALWAYS HAVE THE RIGHT TO CANCEL THE ORDER AND BE REFUNDED.
EXCLUSIONS:
- CAMP and TRAVELING TRIP CLOTHING AND ACCESSORIES.
Different Shipping and Billing Addresses
Orders that request a shipping address different than the billing address may be refused unless payment is made by PayPal and the order is eligible for seller protection.
Shipping in North America (via Canada Post, Chit Chats or similar)
A quote for the cost of standard shipping will be provided to you in the shopping cart.
Your order will be shipped within 1-2 business days following the day you place your order. Orders should normally be delivered in 7-10 business days (from the shipped date), We will provide you with tracking information by email. Orders that are personalized (name tags, embroidery and rubber stamps) will take longer and may not be shipped with tracking numbers.
***SHIPPING OUTSIDE OF THE 10 CANADIAN PROVINCES ARE SUBJECT TO ADDITIONAL CHARGES***
SHIPPING COSTS QUOTED MAY BE SUBJECT TO REVIEW AND ADJUSTED. CUSTOMER WILL BE ADVISED OF NEW SHIPPING COSTS AND WILL ALWAYS HAVE THE RIGHT TO CANCEL THE ORDER AND BE REFUNDED.
Shipping Outside of North America
We can ship almost anywhere in the world. If you are interested in buying any item(s) from us, please send an email to [email protected] for a quote of the shipping cost. Please include the following information in the email:
Name, shipping address and item size and colour. We will reply to your email with the cost. If acceptable, we will send you an invoice by PayPal. The customer is responsible to pay for shipping and any duties or taxes of any nature charged by their government authorities.
ORDER PROCESSING TIME:
Orders are shipped on business days only (Monday to Friday). Expect your package to be shipped out within the next 2 business days following the day you place a paid order. Should the delay be longer, we will contact you to let you know. Orders that are personalized (name tags, embroidery and rubber stamps) will take longer and may not be shipped with tracking numbers.
RETURN POLICY
On Line Orders
We will accept returns of unworn, re-sellable, regular price merchandise for exchange or refund, when received by us within FOURTEEN (14) days of the original shipping date to you. All Returns must be pre-authorized. Authorization is available by e-mail or by telephone. Merchandise with manufacturing defects will be replaced or refunded at our option. All costs relating to your return must be paid by you, and the merchandise must be in the original packaging materials. These costs are not refundable.
Products on SALE, part of a promotion, or have been customizied are final sale unless for exceptional circumstances.
For any returns where the free shipping promotion was applied to the original sale, or actual shipping costs exceed the shipping amount paid, a re-stocking charge of $15 - $50 (based on the costs incurred) will be deducted from the credit issued.
If you wish to exchange or return your purchase at no cost, we invite you to visit us at our store located at 4358 Boul. Saint-Laurent, Montreal, Quebec H2W 1Z5. This is the address for all returns.
